Terms & Conditions

1. Introduction

Welcome to DK Win ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website and gaming platform. By creating an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

2. Account Registration & Eligibility

Age Requirements

• Minimum Age: You must be at least 18 years old to register and use our services.
• Age Verification: We reserve the right to request age verification documents at any time.
• Parental Responsibility: Parents/guardians are responsible for monitoring their children's internet usage.

Account Responsibilities

• Accurate Information: You must provide accurate, current, and complete information during registration.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials.
• One Account Policy: Each user is allowed only one account. Multiple accounts may result in suspension.
• Account Sharing: You may not share your account with others or allow others to use your account.

3. Gaming Rules & Fair Play

Game Participation

• Game Rules: All games have specific rules that must be followed. Rules are available within each game.
• Fair Play: We maintain strict fair play policies. Any attempt to cheat or manipulate games will result in account termination.
• Random Number Generation: Our games use certified random number generators to ensure fairness.
• Game Results: All game results are final and cannot be disputed unless there is a technical error.

4. Financial Terms & Transactions

Deposits & Payments

• Payment Methods: We accept BKASH, Nagad, Rocket, and other approved payment methods.
• Minimum Deposits: Minimum deposit amounts apply as specified in the platform.
• Transaction Fees: Some transactions may incur fees as disclosed during the transaction process.
• Currency: All transactions are processed in Bangladeshi Taka (BDT).

Withdrawals

• Minimum Withdrawal: Minimum withdrawal limits apply as specified in your account.
• Processing Time: Withdrawals are typically processed within 24-48 hours on business days.
• Verification Required: Identity verification may be required for withdrawals above certain amounts.
• Withdrawal Fees: Withdrawal fees may apply as disclosed in the platform.

5. User Conduct & Prohibited Activities

Acceptable Use

• Lawful Use: You agree to use our services only for lawful purposes.
• Respectful Behavior: Maintain respectful communication with other users and support staff.
• Compliance: Follow all applicable laws and regulations in your jurisdiction.

Prohibited Activities

• Fraud: Any fraudulent activity including fake documents or false information.
• Money Laundering: Using our platform for money laundering or other illegal financial activities.
• Abuse: Harassment, threats, or abusive behavior toward other users or staff.
• System Exploitation: Attempting to exploit bugs, vulnerabilities, or system errors.
• Unauthorized Access: Attempting to gain unauthorized access to accounts or systems.

6. Privacy & Data Protection

Your privacy is important to us. Our data collection and usage practices are governed by our Privacy Policy, which is incorporated into these terms by reference.

• Data Collection: We collect necessary information to provide our services and ensure platform security.
• Data Usage: Your data is used for account management, game operation, and customer support.
• Data Protection: We implement security measures to protect your personal information.
• Third Parties: We do not sell your personal information to third parties.

7. Responsible Gaming

We are committed to promoting responsible gaming and preventing problem gambling.

• Age Restriction: Our services are only available to users 18 years and older.
• Self-Control: Set limits on your gaming activities and stick to them.
• Entertainment Purpose: Our games are intended for entertainment, not as a source of income.
• Support Available: Contact customer support if you need help with responsible gaming tools.

8. Platform Availability & Technical Issues

• Service Availability: We strive to maintain 24/7 service availability but cannot guarantee uninterrupted access.
• Maintenance: Scheduled maintenance may temporarily interrupt service. We will provide advance notice when possible.
• Technical Issues: We are not liable for losses due to technical issues, internet connectivity problems, or device malfunctions.
• Updates: We may update or modify our platform features without prior notice.

9. Intellectual Property Rights

• Platform Ownership: All content, features, and functionality on our platform are owned by DK Win.
• Trademarks: DK Win logos, trademarks, and brand names are our intellectual property.
• User Content: You retain ownership of content you create, but grant us license to use it for platform operations.
• Restrictions: You may not copy, reproduce, or distribute our platform content without permission.

10. Limitation of Liability & Disclaimers

• Service Disclaimer: Our services are provided "as is" without warranties of any kind.
• Loss Limitation: We are not liable for any indirect, incidental, or consequential damages.
• Maximum Liability: Our total liability is limited to the amount you paid to us in the past 12 months.
• Force Majeure: We are not liable for delays or failures due to circumstances beyond our control.

11. Account Termination

User Termination

• Voluntary Closure: You may close your account at any time by contacting customer support.
• Withdrawal Processing: Outstanding balances will be processed according to our withdrawal procedures.
• Data Retention: Some data may be retained for legal and regulatory compliance.

Platform Termination

• Violation Suspension: We may suspend or terminate accounts for terms violations.
• Immediate Termination: Serious violations may result in immediate termination without notice.
• Balance Forfeiture: Accounts terminated for fraud or abuse may forfeit remaining balances.

12. Dispute Resolution & Customer Support

• Customer Support: Contact our support team for assistance with any issues or disputes.
• Resolution Process: We will investigate and respond to complaints within reasonable timeframes.
• Documentation: Keep records of transactions and communications for dispute resolution.
• Escalation: Unresolved disputes may be escalated to management for review.

13. Governing Law & Legal Compliance

• Jurisdiction: These terms are governed by the laws of Bangladesh.
• Legal Compliance: Users must comply with all applicable local, national, and international laws.
• Regulatory Changes: We may modify our services to comply with changing regulations.
• Severability: If any provision is found invalid, the remaining terms continue in effect.

14. Changes to Terms & Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

• Notification: We will notify users of significant changes through email or platform notifications.
• Continued Use: Continued use of our services after changes constitutes acceptance of updated terms.
• Review Regularly: Users are encouraged to review these terms periodically.
• Version Control: The latest version will always be available on our website.

15. Contact Information

If you have any questions about these Terms and Conditions or need clarification on any terms, please contact us:

Legal Notice: For legal matters and compliance inquiries, please use the contact information on our main website.